General Data Protection Regulation (GDPR) Privacy Notice

Black Phoenix Events Ltd is committed to protecting your privacy and handling your personal information responsibly in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Information We Collect
We may collect your name, email address, telephone number, billing details and any other information you provide when contacting us, requesting a quotation or booking our services.

How We Use Your Information
Your personal information is used to:

• Respond to enquiries and provide quotations.

• Manage event bookings and deliver our services.

• Process payments and maintain business records.

• Send important information relating to your booking.

• Send marketing communications only where you have given your consent.

Data Storage and Security
Your personal data is stored securely and accessed only by authorised personnel or trusted service providers who assist us in operating our business. We take appropriate technical and organisational measures to protect your information against unauthorised access, loss or misuse.

Data Retention
We retain personal information only for as long as necessary to fulfil our contractual and legal obligations. Financial records may be retained for up to six years in accordance with UK tax legislation.

Your Rights
You have the right to request access to your personal data, ask for corrections, request deletion where applicable, restrict processing, or withdraw your consent for marketing communications at any time.

To exercise any of these rights, please contact us at: hello@blackphoenixevents.com

Complaints
If you believe your personal data has not been handled correctly, please contact us and we will do our best to resolve your concerns. If you remain dissatisfied, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO): https://ico.org.uk/